Frequently Asked Questions
sbajee FAQ — answers to all your questions here
Accounts, deposits and withdrawals, bonuses, cricket betting, and security — everything you want to know about sbajee, in English.
sbajee welcomes you. On this page we have compiled the questions asked most frequently by players in Bangladesh. From opening an account to depositing money via bKash or Nagad, using the welcome bonus, and understanding the rules of cricket betting — you will find clear and concise answers to all of these topics here. If you cannot find the answer to your question, our 24/7 live chat support is always available.
Account and Registration
To open an account at sbajee, you need an active mobile number, a unique username, and a strong password. The registration process is entirely online and takes just a few minutes. Provide accurate information, as identity verification may be required at the time of withdrawal.
sbajee is for individuals aged 21 and above only. Minors are not permitted to register or participate on this platform. No account is activated without age verification, and violation of this rule may result in account suspension.
No. Each player may hold only one sbajee account. Creating multiple accounts may result in all accounts being closed and any deposited funds being forfeited. Our security team acts promptly when duplicate accounts are detected.
On the login page, click the "Forgot password?" option and enter your registered mobile number. A one-time password (OTP) will be sent to your number. Use that code to set a new password. If you have trouble, contact our 24/7 live chat directly.
Before large withdrawals, sbajee may verify your identity. You may be asked to submit a clear photo of your National ID (NID) or passport. Verification is generally completed promptly after documents are submitted. You can easily send documents through live chat.
Deposits and Withdrawals
Deposits from bKash to sbajee are usually credited within a few seconds to a few minutes at most. Keep your payment reference number saved. If there is any delay, contact live chat with the reference number.
The minimum deposit amount at sbajee is ৳200 and the minimum withdrawal amount is ৳500 — this applies equally to all methods including bKash, Nagad, and Rocket. There are no hidden charges even on small transactions.
Log in to sbajee, go to the cashier page, and select "Nagad". Make a payment from the Nagad app to the designated merchant number, then paste the transaction ID into the sbajee form. Your balance will be updated within a few minutes.
sbajee processes withdrawal requests within 1 hour — at any time of day in Bangladesh, seven days a week. This timeframe is the same for Rocket, bKash, and Nagad. KYC verification may be required for your first withdrawal.
sbajee does not charge any additional platform fees for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply their own transaction charges — these are subject to the respective provider's policy.
Yes, both deposits and withdrawals are available through Rocket (Dutch-Bangla Mobile Banking) at sbajee. Select Rocket on the cashier page, enter your Rocket number, and follow the instructions. The minimum withdrawal is ৳500.
Games and Rules
During the Bangladesh Premier League (BPL), a list of matches will appear in the cricket betting section at sbajee. Select your preferred match and market (match winner, top batsman, etc.), enter your bet amount, and confirm. Once a bet is confirmed, it cannot be changed.
Yes, sbajee's live casino is fully mobile-friendly. You can play directly in any smartphone browser without downloading a separate app. With a good internet connection (4G or Wi-Fi), you will have an uninterrupted experience with live dealers.
RTP (Return to Player) is a game's long-term statistical payout rate — a theoretical calculation of how much may be returned on average for every ৳100 wagered over an extended period. It is not a guarantee; every round is independently controlled by a Random Number Generator (RNG).
sbajee operates as a safe and reliable platform. All slots and live table games are run by recognized game providers — such as Pragmatic Play, JILI, PG Soft, and Spribe — which use independently third-party verified RNG. Results are free from manipulation.
Volatility refers to the pattern of reward distribution in a game. High volatility games pay out larger rewards less frequently, while low volatility games pay out smaller rewards more frequently. Choose a game based on your budget and your willingness to take on risk.
Yes, live in-play betting is available in the cricket and other sports sections at sbajee. Odds change rapidly while a match is in progress, so decisions need to be made quickly. In-play markets are easily accessible on mobile.
Bonuses and Promotions
When you open a new account at sbajee, you can receive a 100% bonus on your first deposit up to ৳8,000. For example: deposit ৳1,000 and receive ৳1,000 as a bonus, giving a total balance of ৳2,000. Deposit ৳18,000 and the maximum ৳8,000 bonus will be added, for a total of ৳26,000.
A 20x wagering requirement applies to the welcome bonus. This means the bonus amount must be wagered a total of 20 times before it becomes withdrawable. Example: if you receive a ৳1,000 bonus, you can withdraw after placing a total of ৳20,000 in bets.
VIP points are collected automatically as you play regularly at sbajee. As your points grow, you can progress from Bronze to Silver, then Gold, and finally the highest tier, Platinum. Higher tiers receive more weekly cashback — up to 1.0% at Platinum.
sbajee VIP members receive cashback each week according to their tier: up to 0.2% at Bronze, up to 0.5% at Silver, up to 0.8% at Gold, and up to 1.0% at Platinum. Cashback is added directly to your account and is withdrawable.
If you have a special bonus code, enter it in the designated "promo code" box on the cashier page at the time of deposit. The code must be applied before confirming the deposit — it cannot be added afterwards. Contact live chat to find out about the latest offers.
Security and Responsible Gaming
Yes. sbajee uses SSL encryption technology to keep all personal and financial information secure. Your information is not sold or shared with third parties. For more details, please read our privacy policy.
sbajee takes responsible gaming seriously. Players can set their own deposit limits, session time limits, and, if needed, self-exclusion (temporarily or permanently removing themselves) at any time. To use these features, contact live chat or go to the settings page.
Yes. If you feel you need a break, request a cooling-off period for a specified duration (7 days, 30 days, or more) through 24/7 live chat. During this period, logging in or placing bets will not be possible.
Yes, all payment transactions at sbajee are secured through industry-standard SSL/TLS encryption. Your information remains safe during any mobile banking transaction via bKash, Nagad, or Rocket. If you notice any unusual activity, inform support immediately.
The sbajee support team provides assistance in Bengali 24 hours a day, 7 days a week. Click the live chat icon at the bottom of any page or in the sidebar and speak directly in Bengali. To contact by email: [email protected]
If you have a complaint or dispute, report it directly via live chat first — most issues are resolved immediately. For complex matters, send the details in writing to [email protected]. Our team responds promptly and ensures a resolution.
Still have questions? Contact support
Our Bengali-speaking support team is with you around the clock. Get answers in moments via live chat.
Chat with us on 24/7 live chat — in Bengali
Or email us: [email protected]